Careers

The Clyde Theatre/The Club Room at The Clyde (A Sweetwater Company) is seeking a Marketing Director. The Clyde is one of the Midwest's newest music and entertainment destinations, offering cutting-edge sound and lighting designed in conjunction with Sweetwater, two separate music venues hosting national, regional, and local entertainment, and a brand-new on-site bar and restaurant with a fun and casual vibe.

If you are an energetic, strategic thinker and a passionate achiever with a strong background in Marketing in the music/entertainment industry, you might be just who we are looking for! As Marketing Director, you'll lead a team and drive strategy for marketing concerts, live entertainment, and events at The Clyde. Come and be a part of a world-class team committed to providing outstanding live music and memorable experiences!

The Marketing Director reports to the venue's Executive Director and will be responsible for overseeing and directing all marketing functions, including advertising, promotions, PR, social media, media buying for concerts and live entertainment shows, and developing events and non traditional programming in and around the venue. The Director will provide financial oversight and manage budgets and spending for the overall Marketing function as well as individual shows and events. The Marketing Director and team will be responsible for building strong relationships and effective communication with partners throughout the market. The Director will lead and develop the Marketing team – guiding, mentoring, and providing positive leadership to foster an environment of open communication and effective teamwork. The Marketing Director is responsible for developing the overall Marketing strategy and program, identifying opportunities, building and promoting The Clyde brand, and is ultimately responsible for the results of all advertising, marketing, promotion, social media, and community relations.

Qualifications:

• Bachelor's degree in Marketing, Business, Music Industry, or related field, or equivalent experience
• Minimum of 5 years' experience marketing live music/entertainment industry required
• Ability to work day, evening, and weekend hours based on the needs of daily business operations and events
• Ability to effectively prioritize and meet deadlines
• Excellent organizational skills and attention to detail
• Exceptional written and verbal communication skills to professionally present marketing concepts and strategies to artist management and the public
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Maintain a positive public/professional profile at all times
• Work well in a team environment
• Outstanding leadership qualities and abilities
• Ability to recognize and define problems, collect information, establish facts, and implement innovative solutions

The Floor Manager is responsible for acting on behalf of the Club Room Manager and Chef to oversee staff, handle employee issues and elevated customer service issues, and resolve problems that may arise during service for both front and back of house. Additionally, the individual in this role will oversee a variety of administrative duties to ensure smooth and effective operations of the restaurant.

Duties & Responsibilities

• Responsible for management of front and back of house staff in support of General Manager/Chef, ensuring that the highest level of service is provided to customers, and promoting a positive, professional, and team-oriented work environment
• Proactively assist both front and back of house in identifying potential issues with food, service, atmosphere, cleanliness, etc. that could impact customers’ experience, and prevent or swiftly rectify problems to ensure guest satisfaction
• Participate in ongoing training of staff, providing coaching and support to see that service standards are met or exceeded by all team members at all times
• Monitor team members’ adherence to policies and procedures in order to create the best possible guest experience, safety, cleanliness, and meeting of all standards and guidelines
• Assist in training and onboarding of new employees and help keep current employees up-to-date with updates and changes regarding systems, processes, and procedures
• Act as liaison between systems vendors (i.e. Aloha) and the management/team to help resolve questions and issues
• Assist GM/Chef with scheduling and timecard adjustments, corrections, etc.
• Assist with ordering and inventory of products and supplies, storing stock properly, checking invoices for discrepancies, and related duties
• Organize and oversee special events along with GM/Chef including assisting with scheduling, client communication, setup, etc.
• With an eye toward continual improvement, work with higher level management to identify and implement improvements that will create efficiencies for staff and improvements in the customer experience
• Other duties and special projects may be assigned

Qualifications

• High school diploma required; college degree in Hospitality Management or related field preferred
• 3–5 years’ minimum previous restaurant/hospitality experience required
• 2 or more years’ previous leadership/management experience preferred
• Must be passionate about customer service and dedicated to providing the highest level of customer satisfaction at all times
• Strong leadership skills, with ability to motivate and foster a positive, effective, team-oriented environment
• Ability to exercise sound judgment and make proper decisions under pressure; able to handle incidents and difficult situations with professionalism and tact
• Professional communication skills with ability to communicate in a clear and concise manner, both orally and in writing. Ability to communicate in a calm and positive manner with staff, customers, internal partners, and vendors
• Organized, with excellent attention to detail; ability to accurately compile, organize, and maintain information for event scheduling, personnel scheduling, payroll, managing invoices, etc.
• Knowledge of standard cash handling and accounting processes, procedures, and related best practices for ensuring accuracy and security
• Previous professional experience planning and executing special events preferred
• Professional appearance and demeanor
• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Working knowledge of fine dining, table settings, etc., with strong food and wine knowledge and understanding of sequence of service
• Basic mathematical skills and good computer skills
• ServSafe certified, or the ability to obtain the certification
• Ability to work variable shifts including nights, weekends, and holidays as required

Physical Demands/Working Environment

• Work environment is fast-paced and may be loud with sustained high noise levels at times
• Position requires extended periods of prolonged standing, walking, bending, stooping, and reaching
• Must be able to lift/move/carry up to 35 lbs. using proper lifting

As a bartender at The Clyde, your primary responsibility is making sure that every guest has an amazing experience by providing fast, friendly, and over-the-top customer service. Opportunities are available in both The Clyde Theatre (fast-paced beverage service during concerts) or in The Club Room at The Clyde (bar/restaurant/entertainment venue environment). In either role, key qualifications are a friendly and approachable demeanor and a passion for guest service. Previous bartending experience, including product knowledge and familiarity with terminology relative to domestic and import beers, various types of wine, premium and brand-name spirits, garnishes, and beverage presentations, is required. Knowledge of/compliance with best practices for responsible alcohol serving is also required. Positions are part-time, and you must be available to work a flexible schedule including evenings and weekends. Must be age 21+ and have or obtain alcohol permit.

If you have a passion for service, hospitality, and making sure that your guests have a fun and memorable experience, we have an opportunity for you! We are looking for friendly faces who are enthusiastic and excited about being a part of our team. As a cocktail server at The Clyde Theatre or food & beverage server at The Club Room at The Clyde, you'll deliver excellent customer service while developing a comprehensive knowledge of our food & beverage menus. You will maintain effective communication with the kitchen and front of house staff to ensure teamwork, service efficiency, and the highest levels of guest satisfaction. You'll provide ongoing table maintenance for guests, proactively attending to their every need before they have to ask. Additional responsibilities include maintaining cleanliness and complying with responsible alcohol service guidelines, using POS system and cash handling. Previous serving experience in a full-service, high-quality restaurant/lounge strongly preferred. Positions are part-time and require availability to work a flexible schedule including evenings and weekends. Must be 21+ and have or obtain alcohol permit.

The right person for our kitchen as a line or prep cook must have a guest-centric attitude and a passion for creating a memorable guest experience. Must be proficient at multiple stations including prep, fry, saute, and grill. The ideal candidate will have a positive and professional demeanor with the ability to work effectively on a team. This individual will possess good communication skills to interact with team members and with guests as necessary. Responsible for set up, stocking supplies, prepping food for service, maintaining strict food and sanitation standards, and inspecting all finished product to ensure proper quality and presentation. Previous full-service, high-quality restaurant experience or combination of culinary education/experience is preferred. ServSafe license preferred. Positions are part-time, and you must have availability to work a flexible schedule including nights and weekends.

The Clyde Theatre/The Club Room at The Clyde are currently hiring for our Housekeeping team! Opportunities are available to work part-time during concerts and events (primarily evenings and weekends) as well as early morning/daytime hours doing routine daily detail cleaning of our facilities.

In this role you will:

• Work as part of a team in a fast-paced environment to ensure that guests at The Clyde Theatre and The Club Room experience the utmost level of cleanliness.
• Event cleaning staff are responsible for upkeep of the facility while guests are in the house, including cleanup of spills, emptying trash, cleaning restrooms and restocking supplies, and other general cleaning as needed.
• Daytime cleaning team members handle the detail cleaning, including thoroughly cleaning restrooms, floors, dining and serving areas, office and lobby areas as needed within our facilities.
• Other duties such as setup/tear-down of chairs, removing trash from parking lot, etc. may also be required

We are seeking:

• Energetic, proactive individuals with a positive attitude
• Excellent attention to detail
• Friendly demeanor with good communication skills for interacting with the team and guests
• Must be able to lift up to 25 lbs. frequently and up to 50 lbs. occasionally.
• Must be able to work a flexible schedule including evenings and weekends

If you have a passion for service, hospitality, and seeing that your guests have a fun and memorable experience, we have an opportunity for you! We are looking for friendly, smiling faces who are enthusiastic and excited about being a part of our team. As a Host or Hostess at The Club Room at The Clyde, you'll be responsible for welcoming and seating arriving guests, creating a positive first impression and attending to any special needs or requests, and thanking them as they exit. Additional duties include answering telephone calls and assisting other front of house team members with any tasks necessary to be sure that our guests receive service that exceeds their expectations. Key qualifications include a positive and professional demeanor, excellent communication skills, confidence, and the ability to proactively address guest needs as well as work as part of a team.

Our Box Office/Front of House staff members are the first point of contact for our guests as the friendly faces of The Clyde Theatre!

In this role you will be primarily responsible for:

• Selling tickets at the ticket window
• Scanning tickets for guest entry
• Serving as an usher
• Other related tasks as needed

Key qualifications are:

• A friendly and approachable demeanor
• A passion for providing amazing guest service
• Excellent attention to detail
• Good problem solving skills
• Previous cash handling experience is a strong plus

Positions are part-time and you must be available to work a flexible, event-based schedule including evenings and weekends.